Negotiation and Conflict Management

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Negotiation and Conflict Management

Overview

This course had been designed to examine the main issues of conflict and how they affect performance. Being comfortable in dealing with conflict will increase the productivity/creativity of the team and lead to a higher productivity and team morale. It focuses on clear and understandable negotiation “win-win” strategies that can be used to manage people, various stakeholders, diverse teams and projects.

Course Outcome

Delegates will gain knowledge and skills to:

1. Analyse a conflict situation and to select the appropriate dispute resolution strategy

2. Negotiate effectively

3. Understand the importance of distributive and integrative negotiation

4. Conduct or participate appropriately in a mediation process

5.  Participate effectively in the meetings, in a range of roles

6.  Respond ethically and to operate with integrity

Who Should Enroll

This course is appropriate for lawyers, government officials, executives, and professionals across diverse functions and industries. Negotiation and conflict management are the cornerstones of leadership therefore, it is also suitable for all professionals who are either new to a strategic role or aspiring to a position involving strategic management.

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